The depths of MTN stupidity knows no bounds

When you're running a SuperVillain campaign - or at least trying to, you need equipment that works properly. Like a successful utility belt that cinches in the waist & has kickass little gadgets that can assist you with those daily tasks like scaling a wall or stealing ice cream from unsuspecting brats.
Needless to say; stuff must work - like your cellphone! No SuperVillain can survive these days without one. After all, your minions are available at a touch of a few buttons & you can order pizza to your SuperEvilVillainousLair in a jiffy. Convinience, I name the Mobile SuperVillain Phone!
So I have been a MTN customer for years now & one thing I have learned is that they are incredibly similar to car companies out there; they'll smile widely & give you a great deal in order to get you to purchase their car, but when something goes wrong - you can forget about any backup/support service.
I recently upgraded my phone to the HTC Hero (which I'm loving btw) & somehow in the process, my 500mb data bundle (that I'd had for 2 years) got canceled.
So I've wasted TONS of "voice" time on data, loaded extra airtime on my Top-Up contract account, wasted that money too, phoned MTN, gotten them to reload the data bundle, bought more airtime, wasted it again, found out that there's no freakin data bundle on my account!
I've jumped up & down, contacted supervisors & managers, driven to the shop where I upgraded, jumped up & down some more, waited 2 weeks, driven back, lost it, calmed down, vented, steamed & held myself back from strangling a LOT of people.
Now I have to wait until they bill me before they can see the screw-up they've made, because apparently, it's impossible for them to see their mistake before the invoice is issued.
I think I've met fungi with more coherent thoughts than the individuals at MTN that I've dealt with.